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Provident Insurance partnered with ICE InsureTech to modernise its legacy systems, replacing outdated infrastructure with a scalable, cloud-native platform that streamlined operations and enabled rapid product innovation.
In just 11 months, the transformation delivered significant efficiency gains, a 20% monthly GWP increase, and empowered Provident to manage products independently while laying the foundation for continued growth.
The Initiative
For over a decade, Provident Insurance, a specialist motor insurer in New Zealand, had been operating on a bespoke, in-house developed system known as PICLOS.
The legacy system created numerous challenges, including:
- Inflexible workflows made it difficult to adapt to changing business needs or bring new products to market quickly.
- Integration limitations restricted the ability to connect with modern digital ecosystems.
- Manual processes and poor user experience hindered productivity and led to frustration among staff and dealers.
- Scalability issues posed risks to business growth as volumes increased.
Proven Delivery
Just 11 months after starting their transformation journey, Provident now runs on a stable, modern insurance platform that’s built to scale with their business.
Implementation Highlights:
- 6 motor products migrated to ICE Policy (ICE’s Policy Administration System)
- 5 motor products launched on ICE Claims (ICE’s Claims Management System).
- 9 new integrations from Provident’s strategic partners & ICE’s out of the box
solutions. - A new AWS deployment in Sydney for ICE established specifically for this project.
- A brand-new dealer portal, elevating the digital experience for Provident’s dealer
network
Delivery of a scalable and resilient platform
Key Results Included:
400+ Connected dealers & finance companies
20% increase GWP per month on their Motor Vehicle Insurance product
93% end users see efficiency improvements already
