Last month, our Claims Transformation event, hosted by Tower Insurance explored how the industry can make claims simpler, faster and more transparent, while retaining the human support customers need.
Claims are where the insurance promise becomes real. They are also one of the most complex areas to transform, bringing together customers, insurers, assessors, repairers, suppliers and technology in a journey that must be both efficient and empathetic.
It was great to see our ecosystem come together for this conversation with a full turn out to hear from our panel including Dan Walker, Head of Claims at Tower; Isaac Heron, Executive GM at PartsTrader NZ; Julene Marr, Director at Deloitte; Nick Herford, Managing Director at Hello Claims; Hamish Blair, Head of Business Development & Client Relations at Sedgwick; and Chrissy Terblanche, Claims Specialist at IVAA.
Read more about the discussion here, or watch the full video here, thanks to the support of Cumulo9.
Welcome | New Member Spotlight
Federato is a global technology company whose AI-native platform supports the full policy lifecycle. Used by leading insurers in the United States, Federato has recently launched in Australia and New Zealand.
InsureOS
InsureOS helps New Zealand MGAs modernise their quoting processes without replacing their existing policy administration system.
Glovbx
The glovbx app provides a secure digital home for everything your vehicle is and needs – bringing key vehicle information, services and tools together in one place.
Sedgwick
Sedgwick provides technology-enabled risk, benefits and integrated business solutions, including comprehensive claims management and loss-adjusting services across a range of industries
Upcoming Events
Resonate: Insurance Innovation Summit 2026 | 22 October | Auckland
InsurTechNZ is pleased to support the third annual Resonate: Insurance Innovation Summit. The event brings together insurers, industry leaders, experts and innovators to explore the changes shaping insurance and the opportunities ahead.
Also joining us this year are representatives from insurtech communities in Australia, Canada and New York.
Thank you to the sponsors helping make this a genuinely industry-wide event: Simfuni, Stripe, Federato, Deloitte and SysDoc. Find out more and register.
Innovation in Life & Health Insurance | 12 November | Wellington
Connect with insurance and data leaders, alongside insurtech founders, to share perspectives on the future of life and health insurance. The evening is our third Wellington event, and our last community event for 2026.
Join the discussion with our growing Wellington insurtech community, kindly supported by Asteron Life and Deloitte. Register here.
Member & Industry News
Insurance Business’s 6th annual 5-Star Insurance Innovators Report
Insurance Business’ annual report on insurance innovation across Asia-Pacific signals a clear shift in 2026: from pilot programmes to scaled, proven solutions delivering measurable outcomes.
The report features regional perspectives from InsurTechNZ Co-Chair Kylie Bryant and Insurtech Australia CEO Simone Dossetor, highlighting how the momentum built in 2025 is now translating into meaningful impact across the industry. Read more here.
Global InsurTech Annual Program 2027
Applications are now open for the Global InsurTech Annual Program 2027. This is an opportunity for revenue-generating New Zealand insurtech and insurance-technology companies to deepen their understanding of the global insurance industry, explore new markets, engage senior decision-makers and join an international innovation community.
The 2027 programme includes four in-person accelerator experiences in Mexico City, Des Moines, London and Munich. Startups can apply for one, several or all four programmes, with each destination limited to approximately 22 selected companies. Find out more.
Entsia | Launch: Entsia supports Delta with Ebix launch
Delta Insurance Australia has launched its Cyber and Management Liability products on Ebix Sunrise Exchange, with support from Entsia.
By working closely from the outset and aligning capabilities early, Entsia, Delta and Ebix significantly reduced implementation and accreditation timeframes without compromising quality. Find out more
DXC | Awards: Innovative insurance tech startups named
DXC has announced the winners of its annual awards recognising innovative late-stage insurance technology firms in Australia and New Zealand. Read more here.
Grappler | Blog: Growth got MGAs here. Operational control will determine who stays
Grappler argues that, as insurance markets soften, MGAs and underwriting agencies will increasingly be judged not only on premium growth, but on operational control. The article explores why reliable data, disciplined cash management, strong governance and efficient reporting are now essential to sustainable growth. Read more here.
JAVLN | Research: Cloud tech SaaS adoption is a turnkey solution for insurance industry challenges
JAVLN explores how cloud technology can improve productivity, data-driven decision-making, customer service and compliance for insurance brokers, agencies and underwriters. The research highlights how outdated technology can prevent brokers from keeping pace with the industry’s changing expectations. Read more here.
RedBook | Launch: RegCheck.co.nz
RegCheck.co.nz is a new platform giving insurers and brokers a sharper, more scalable way to verify vehicles across their entire portfolio. This is a purpose‑built, enterprise‑ready system designed to reduce risk, streamline workflows, and support high‑volume operations. Read more here.
In our last newsletter, the link to AI Underwrite in relation to our June event, Open Data and AI in Action, was incorrect.
The correct link is: AI Underwrite.
Ngā mihi nui,
Rob Ellis, Co-Chair and Kylie Bryant, Co-Chair
Read the full newsletter here